B2B Sales Specialist - Retention

Job description

About Snapp
Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to drivers who use their private cars offering transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and be the first choice of each user in Iran.

  • Provide expert guidance and support to users, helping them navigate and troubleshoot any issues they may encounter.
  • Ensure a positive user experience and maintain high levels of customer satisfaction.
  • Drive product adoption and usage, helping users get the most out of the platform and its features.
  • Build and maintain strong relationships with users, fostering loyalty and promoting retention.
  • Gather feedback and insights from users, helping to inform product development and improve the overall platform experience.
  • Increase average daily calls to customers
  • Increase reactivated users from the churn segment 
  • Improve response-ability to answer customer issues.


  • Communication
  • Proficiency in troubleshooting and problem-solving
  • Time management
  • Proactivity
  • Continuous learning
  • Attention to detail
  • Capability to adapt and learn quickly
  • Familiarity with customer relationship management (CRM) software and tools
  • Experience with data analysis and reporting