Field Experience Researcher

Job description

About Snapp

Snapp is the pioneer provider of ride-hailing mobile solutions in Iran. It connects smartphone owners who need a ride to Snapp drivers who use their private cars, offering transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and be the first choice of each user in Iran.


About the role

You will be a key member of the UX Research team, and responsible for foundational and directional research across the product, working with different cross-functional feature teams. In this role, we specifically focus on performing contextual inquiry and observatory methods. We need someone who’s eager to take various rides, observe and document drivers’ pain points, and report the findings in professional deliverables. You will be part of the Design & Research team for Business, reporting to the UX Research Lead, and together be responsible for delivering world-class research.


Responsibilities

  • Collaborate with product designers on processes to gather, distill, communicate, and create actionable knowledge to drive product decisions
  • Accompany drivers on weekly basis to observe and document required items
  • Conduct usability tests on prototypes with different drivers
  • Ask questions, gather data, and analyze data
  • Advocate research findings to diverse audiences through written and oral presentations

Requirements

  • Strong knowledge of qualitative research methods
  • Ability to go on work-related trips upon demand
  • Documentation of research process
  • Research and Analytics
  • User Empathy
  • Ability to formulate specific, answerable, and practical questions
  • Excellent Communication Skills (and lots of patience)
  • Ability to prepare comprehensive reports
  • Curiosity and agility
  • Flexibility and Initiative

Good to have:

  • Strong knowledge of quantitative research methods
  • Fluent in English
  • Remote Research Tools