Market research specialist - SnappBox!

Job description

About Snapp

Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to drivers who use their private cars offering transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and be the first choice of each user in Iran.


Responsibilities

• Gathering data on customer, driver, and market conditions.

• Analyzing consumer preferences to determine the potential sales of a product or service. 

• Improve the overall user (customer and biker/driver) satisfaction (CSAT) KPI by researching their preferences and summarizing strengths and weaknesses based on gathered feedback.

• Enhance the team's ability to quickly react to the strategies adopted by competitors by tracking their behavior.

Requirements

  • Analytical thinker with strong theoretical and research proficiencies.
  • Ability to comprehend and interpret consumer behavior.
  • Solid organizational skills and detail-oriented.
  • Average proficiency in math and business research tools.
  • Average English knowledge (Understanding, Writing)
  • Bachelor’s degree or higher in Industrial Engineering, Business Management, Statistics, or similar branches.
  • Proficiency in MS Office especially Excel