About Snapp
Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to Snapp drivers who use their private cars offering transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and be the first choice of each user in Iran.

About the Team
Data center team is committed to providing an up to date technology infrastructure that is resilient and delivers the performance necessary to meet the demands of a growing Snapp. We are responsible to ensure all servers and services are secure, operational, and highly available. We identify failures and problems in the network, servers, firewalls, etc. because data centers run 24 hours per day, we may need to work evenings and weekends. We may also need to be on call to work when technical problems occur.

About the Role
As a NOC/SOC Expert in Snapp, you will be working on monitoring, basic network troubleshooting, network log analyzing, security log analyzing, escalating, reporting, documenting and more.

Responsibilities

• Troubleshooting and Resolution
• Alarm Handling and Escalation
• Client Interaction
• Documentation and Reporting

Mandatory Qualifications

• At Least 2 years of experience of required job position
• Strong ability to diagnose server or network alerts, events or issues
• Understanding of common information architecture frameworks
• Excellent time management and organizational skills, and ability to handle multiple concurrent tasks
• Good verbal and written communication skills, and ability to address conflict with others constructively
• Experience with Disaster Recovery plans and related technologies Ability to work a flexible schedule
• Experience with Incident Response, analysis of network traffic, log analysis, ability to prioritize and differentiate between potential intrusion attempts and false alarms, managing and tracking investigations to resolution
• Experience of working with other necessary monitoring systems like Zabbix, OPmanager, Cacti, Prometheus, Grafana, ...

Preferred Qualifications (optional)

• CCNA/CCNP R&S
• Being familiarity with docker and kubernetes will be an advantage