Senior Call Center Specialist

Job description

  • Maintain the quality of service and the call center service level by adhering to standards and guidelines.
  • Try to improve customer satisfaction
  • Handle complaints and follow-up to solve the problems
  • Handle angry customers
  • Support customers by answering
  • Try to maintain customer relationship

Requirements

  • Ability to multitask and prioritize to meet definite deadlines and following-up
  • Excellent Teamwork and Communication skills
  • Detail-oriented and Customer-oriented approach
  • Good Knowledge of IT and Microsoft Office (Excel and Word)